1. Purpose. 1000960711 Ontario Inc. o/a Lagree Collective and Lagree Collective Fitness Studios (the "Company," "we," "us," "our") is committed to protecting the privacy of its customers and the confidentiality of their Personal Information, in accordance with Ontario’s Freedom of Information and Protection of Privacy Act and Canada’s Personal Information Protection and Electronic Documents Act. This Policy describes key principles and practices followed by the Company with respect to its collection, use, or disclosure of Personal Information in the course of carrying out its business and activities related thereto.

“Personal Information” means recorded information about an identifiable individual. To qualify as Personal Information, the information must be about the individual in a personal capacity. Examples of information that could be Personal Information include your name, address, gender, date of birth, language preference, email address, telephone number, credit card information, personal opinions, or social media user identifications.

2. Collection of Personal Information. The Company may collect Personal Information from customers in person, over the telephone, by mail, by fax, or through online services. The Company uses Personal Information about you and your use of its website, www.lagreecollective.com (the “Website”), for various purposes, including but not limited to the following:

• to present our Website and its contents to you;

• to provide you with information, products, or services that you request from us;

• to fulfill the purposes for which you provided the information or that were described when it was collected, or any other purpose for which you provide it; 

• to carry out our obligations and enforce our rights arising from any contracts with you, including for billing and collection or to comply with legal requirement; 

• to notify you about changes to our Website or any products or services we offer or provide though it;

• to improve our Website, products or services, marketing, or customer relationships and experiences;

• to track and analyze trends and patterns;

• to conduct and administer surveys and contests;

• to comply with legal and regulatory requirements;

• to create aggregated information that does not allow you to be personally identified or contacted; and

• to send communications, including promotional campaigns, informing you about products and services.

3. Disclosure of Your Information. We may disclose Personal Information that we collect or you provide as described in this privacy policy:

• To our subsidiaries and affiliates;

• In accordance with applicable law, to a buyer or other successor in the event of a merger, divestiture, restructuring, reorganization, dissolution, or other sale or transfer of some or all of 1000960711 Ontario Inc. o/a Lagree Collective and Lagree Collective Fitness Studios's assets, whether as a going concern or as part of bankruptcy, liquidation, or similar proceeding, in which personal information held by 1000960711 Ontario Inc. o/a Lagree Collective and Lagree Collective Fitness Studios about our customers and users is among the assets transferred;

• To fulfill the purpose for which you provide it;

• For any other purpose disclosed by us when you provide the information; and

• With your consent.

We may also disclose your Personal Information:

• To comply with any court order, law, or legal process, including to respond to any government or regulatory request, in accordance with applicable law;

• To enforce or apply our terms of use and other agreements, including for billing and collection purposes; and

• If we believe disclosure is necessary or appropriate to protect the rights, property, or safety of 1000960711 Ontario Inc. o/a Lagree Collective and Lagree Collective Fitness Studios, our customers, or others. This includes exchanging information with other companies and organizations for the purposes of fraud protection and credit risk reduction.

4. Visiting the Website. When you visit our Website, we may collect information that is automatically sent to us by your web browser. This information may include your domain name and your numerical IP address. We may also collect other information, such as the type of browser you use, which pages you view, and the files you request. We use this information to better understand how visitors use our Website and to improve our Website to better meet your needs. The amount of information that is sent by your web browser depends on the browser and settings you use. Please refer to the instructions provided by your browser if you want to learn more about what information it sends to websites you visit or how you may change or restrict this.

5. Services and Product Complaints and Returns. All returns are subject to the return policy of the Company. If you contact us for a refund or to register a complaint about a product purchased from the Company, the personal information from your order will be used. The Company will need to collect details of your reason for return, for product quality assurance and customer care purposes, and to protect against fraud.

6. Email and Other Communications. From time to time, the Company may obtain your consent to send you emails and other communications about products, services, promotions, events or administrative functions. The Company obtains consent for email communications. You can opt-out of receiving promotional emails from us at any time by unsubscribing or by clicking on our “Contact Us” page on the Website. When you request that your name be removed from our databases, it may not be possible to completely delete all your Personal Information due to technical and legal constraints. However, you will not continue to receive emails from the Company once you request removal of your name.

7. Online Registration. You do not have to register to visit the Company’s Website. However, you may need to register and provide your Personal Information to be able to use some of the features offered through our online services. Your registration information is used to provide and administer the service you requested.

8. Third-Party Links. The Website may contain links to other sites that we do not own or operate. We will not provide any of your Personal Information to these third parties without your consent. We provide links to third party websites as a convenience to the user. These links are not intended as an endorsement of or referral to the linked website. The linked websites have separate and independent privacy statements, notices and terms of use, which we recommend you read carefully. This Privacy Policy does not apply to such third-party websites, and we are not responsible for the content of such third party websites or the privacy practices of such third parties. Since the Company has no control over such websites, the Company has no responsibility or liability for the manner in which said organizations may use your Personal Information.

9. Third Parties Acting on the Company’s Behalf. We will not transfer Personal Information to third parties, except to service providers who have agreed to comply with appropriate privacy standards, in order to perform services for the Company. We do not sell or rent our customer lists to outside agencies and/or our trade partners. Personal information supplied to us will not be used to place you on any mailing lists without your express consent.

10. Market Research. We collect Personal Information for market research purposes. For example, we may ask you to provide postal code information or to participate in surveys or other customer research. Participation is voluntary. The information obtained through market research is used in an aggregated, non-personally identifiable form. We use this information to help us understand our customers, to enhance our product offerings, promotions and events. This information may be made available to third parties acting on behalf of the Company, who have agreed to comply with appropriate privacy standards.

11. Customer Service and Call Recording. When you contact us with a comment, question or complaint, you may be asked for contact information that identifies you (such as your name, address and a phone number) and the information needed to help us answer your question or respond to your comment or complaint. We may monitor and/or record telephone discussions when you call us to enhance customer service, for training purposes and/or to confirm our discussions with you.

12. Social Media and Networks. The Company may use accounts on social networks, including, but not limited to, Facebook, Twitter, Instagram and others to promote its products and services. The Company’s social media accounts are publicly accessible, and your posts, comments, and replies to, and mentions of, the Company may be publicly visible, depending on your privacy settings. Your privacy and the retention of information on social media accounts are governed by the privacy policies of the parties that operate these social networks. Some social networks may allow you to control the information you make available to the Company and others. Users should review and agree to privacy agreements and terms and conditions of the parties that operate these networks prior to participating. As stated above, the Company does not have any control over such platforms, and therefore it has no responsibility or liability for the manner in which the organizations that operate such linked platforms collect, use, disclose, secure and otherwise treat your Personal Information. The Company may collect and measure information available to it about social media activity in order to provide content that is relevant and potentially interesting to users of these social media platforms.

13. Cookies and Tracking Technology. Like many websites, the Company utilizes “cookies” to maintain a record of your visit to the Website and your use of the services. A cookie is a small text file that is transferred by a web server and stored on the hard drive of your computer or mobile device. It can only be read by the server that sent it to you. This information does not identify you personally and you remain anonymous unless you have otherwise provided the Company with Personal Information.

Cookies help us improve the Website and our services, and deliver more personalized service by enabling us to estimate audience size and usage patterns; to store information about your preferences; to speed up your searches and to recognize you when you return to the Website or use our services. Most web browsers automatically accept cookies. If you would prefer to prevent your computer from accepting our cookies, you may follow your Internet browser’s steps for doing so. Please note, however, that if you do disable cookies from your browser, some pages of the Website may not function properly.

14. Non-Personal Data Aggregation. The Company may use Personal Information that you provide to it for the purposes of research, to inform operations, and for communications planning. This data may be made non-personally identifiable by aggregating your information with data pertaining to other individuals, or removing personally identifiable details. Aggregate information obtained through cookies may be disclosed to third parties, but no Personal Information that identifies you will be released.

15. Security and Protection of Personal Information. The Company maintains your Personal Information in a combination of paper and electronic files. Recognizing that your privacy is important, the Company employs technical and physical security measures to protect your Personal Information. Personal Information may only be accessed by persons within our organization who require such access to provide you with the services indicated above. However, no transmission over the Internet can be guaranteed to be completely secure since "perfect security" does not exist on the Internet. Consequently, the Company does not represent, warrant, covenant or guarantee the complete security of the Personal Information you provide to it. We retain Personal Information that we collect only as long as necessary for the purposes for which it was collected or to meet legal requirements. We destroy Personal Information when it is no longer needed.

16. Accuracy and Retention of Personal Information. It is important that the personal information we hold about you is accurate and current. Please keep us informed if your personal information changes. By law you have the right to request access to and to correct the personal information that we hold about you.

You can review and change your Personal Information by logging into the Website and visiting your account profile page OR If you want to review, verify, correct, or withdraw consent to the use of your personal information you may also send us an email at hello@lagreecollective.com to request access to, correct, or delete any Personal Information that you have provided to us.

Except as otherwise permitted or required by applicable law or regulation, we will only retain your Personal Information for as long as necessary to fulfill the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements, which may extend beyond the termination of our relationship with you. Under some circumstances we may anonymize your Personal Information so that it can no longer be associated with you. We reserve the right to use such anonymous and de-identified data for any legitimate business purpose without further notice to you or your consent. The Company further reserves the right to maintain Personal Information records for both active and inactive/unsubscribed customers.

17. Changes. The Company reserves the right to change this Policy by posting a changed customer privacy policy on its Website, and you are advised to review Website regularly for any changes. This Policy was last updated on January 29, 2025. You are responsible for ensuring we have an up-to-date, active, and deliverable email address for you, and for periodically visiting our Website and this privacy policy to check for any changes.

18. Contact Information. If you have any questions concerning this Policy, please contact us at:
1000960711 Ontario Inc. o/a Lagree Collective and Lagree Collective Fitness Studios
Address: 102-170 Evans Ave, Etobicoke ON., M8Z 1J7
E-mail: hello@lagreecollective.com